Terms and Conditions

Last updated: 4 June 2025

1. General Provisions

1.1. The TimeToBook Platform is operated by TIMETOBOOK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Świeradowska 47, 02-662 Warsaw, Poland, entered into the register of entrepreneurs of the National Court Register under KRS 0001172903, NIP5214117593, REGON 54173145000000.

1.2. TimeToBook is an online platform that enables businesses offering activities and experiences ("Service Providers") to list and promote their services, and allows individuals ("Users") to search for and book these services.

1.3. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

2.1. "Service Provider" means any business entity or individual who offers services through the Platform.

2.2. "User" means any individual who accesses the Platform to browse or book services.

2.3. "Services" – any experiences, activities, or other offerings made available by Service Providers through the Platform, whether conducted outdoors, indoors, or in a mixed setting.

2.4. "Booking" means the reservation of a Service through the Platform.

3. Platform Services

3.1. The TimeToBook Platform operates as an online platform that enables:

- Service Providers to list and offer their services.

- Users to search for and book these services.

3.2. The Platform provides technical tools allowing Users to view offers and make bookings. TimeToBook is not a party to the agreements between Users and Service Providers and is not responsible for the quality, safety, legality, or suitability of the services offered. Service Providers are fully responsible for the delivery of services, compliance with applicable laws, and fulfillment of their obligations toward Users.

3.3. TimeToBook is responsible for processing payments through the Stripe system and ensuring the proper functioning of the Platform. The Platform does not verify licenses, permits, insurance, or the accuracy of information provided by Service Providers. Users are encouraged to verify this information independently before making a booking.

3.4. The Platform charges a commission from Service Providers for each successfully completed booking. The detailed commission structure is specified in the Partner Agreement.

4. User Registration and Account

4.1. To use certain features of the Platform, Users must register an account.

4.2. During registration, Users must provide accurate, current, and complete information.

4.3. Users are responsible for maintaining the confidentiality of their account credentials.

4.4. Users must immediately notify the Company of any unauthorized use of their account.

5. Service Provider Obligations

5.1. Service Providers must:

- Provide accurate and complete information about their Services

- Maintain up-to-date availability calendars

- Honor all confirmed bookings

- Comply with all applicable laws and regulations

- Obtain and maintain all necessary licenses, permits, and insurance required by applicable laws

- Ensure compliance with local safety regulations

- Maintain proper safety equipment and procedures

6. Pricing and Payments

6.1. All payments are processed online through the Stripe payment system, with TimeToBook as the entity responsible for payment processing.

6.2. Pricing Structure:

- Service Providers set their own prices for services

- The Platform’s commission is charged solely to Service Providers and does not affect the price paid by Users

- Service Providers are responsible for including all applicable taxes in their service prices

6.3. Payment Process:

- Payment for the service will be automatically charged to the User 3 days prior to the start of the booked service.

- The Platform transfers the amount to the Service Provider after deducting the commission, as per the Partner Agreement

- Refunds, if applicable, are processed by the Platform to the original payment method, in accordance with the rules specified in section 7.2

7. Cancellations and Refunds

7.1. Cancellation Policies:

- Each Service Provider sets their own cancellation policy, which is clearly displayed in the service description on the Platform

- Cancellation policies may include a free cancellation period. After this period, payments are non-refunded

7.2. Refund Process:

- Users are obliged to report any complaints regarding the service within 3 days of its performance by submitting a request to timetobookhelp@gmail.com. If a complaint is received within this period, the Platform may suspend payment to the Service Provider until the dispute is resolved

- After 3 days from the performance of the service, the service is deemed duly performed, unless otherwise provided by law

- Refunds are processed by the Platform to the original payment method within 10 business days of refund approval. A full or partial refund may be granted in case of non-performance of the service or its non-compliance with the offer, as determined by the Platform after reviewing the complaint.

- The Platform’s commission is non-refunded in case of cancellation by the User, unless the cancellation is due to the fault of the Service Provider or the Platform decides otherwise. In case of cancellation by the Service Provider or validation of the User’s complaint, the Platform may refund its commission in part or in full.

7.3. Force Majeure:

- Cancellation and refund policies in cases of force majeure are set by Service Providers

- The Platform is not responsible for cancellations due to weather conditions, natural disasters, or other extraordinary circumstances

- For Service Providers, detailed provisions regarding force majeure events, notification procedures, and liability limitations are set forth in Section force majere of the Partner Agreement

- Users acknowledge that force majeure events may affect service delivery and agree that such circumstances shall be governed by the Service Provider's cancellation and refund policies

7.4 Right of Withdrawal

In accordance with EU law, the right to withdraw from an agreement within 14 days does not apply to bookings of services related to events with a specific date or period, such as kayaking trips, camping, pursuant to Art. 38 pkt 12 of the Consumer Rights Act. These provisions also apply to individuals concluding an agreement in connection with their business activity, when the agreement is not of a professional nature for them.

8. Personal Data Protection

8.1. The Company processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

8.2. Personal data may be transferred to countries outside the European Economic Area (EEA) in accordance with appropriate safeguards as required by GDPR.

8.3. For detailed information about how we process your personal data, please refer to our Privacy Policy.

8.4. Service Providers are independent data controllers for User data they receive. Their obligations regarding personal data processing are detailed in the Partner Agreement and Privacy Policy for Business Partners.

9. Intellectual Property

9.1. All intellectual property rights in the Platform are owned by the Company.

9.2. Users and Service Providers may not use, copy, or distribute any content from the Platform without prior written permission from the Company.

9.3. For Service Providers, detailed provisions regarding intellectual property rights, including content ownership, licenses granted to the Platform, and warranties, are set forth in Section intellectual property rights of the Partner Agreement.

10. Liability

10.1. The Company is not liable for:

- The quality or safety of Services provided

- Any direct interactions between Users and Service Providers

- Force majeure events affecting Service delivery

- Technical issues with the payment system

- The accuracy of Service Provider information

- The validity or adequacy of Service Provider licenses, permits, or insurance

- Cancellations or service changes by Service Providers

10.2. The Company's total liability shall be limited to the amount of commission received from the relevant booking.

11. Prohibited Activities

11.1. Users and Service Providers are prohibited from:

- Providing false or misleading information on the Platform

- Violating any applicable laws or regulations

- Using the Platform for fraudulent or deceptive purposes

- Circumventing the Platform’s payment system by attempting to complete bookings or payments outside the Platform

- Posting harmful, offensive, or illegal content

- Engaging in any behavior that may harm the reputation of the Platform

12. Dispute Resolution

12.1. Pre-Litigation Process

- Parties shall first attempt to resolve the dispute through negotiations

- A formal complaint procedure shall be followed before initiating legal action

- The response time for complaints is 30 calendar days

12.2. Mediation

- If disputes cannot be resolved through the complaint process, the parties may agree to mediation

- The mediator shall be selected by mutual agreement

- Mediation costs shall be shared equally by both parties

12.3. Litigation

- If mediation fails, the dispute shall be submitted to the courts

- Exclusive jurisdiction: Polish courts

- Governing law: Polish law

13. Termination & Suspension

13.1. The Company reserves the right to suspend or terminate a User or Service Provider’s access to the Platform if they:

- Violate these Terms

- Engage in fraudulent or illegal activities

- Attempt to circumvent Platform fees

- Engage in behavior that damages the reputation of the Platform

13.2. The Company may, at its sole discretion, remove any content or listings that violate these Terms or applicable laws.

14. Modifications to the Terms

14.1. The Company reserves the right to modify these Terms at any time.

14.2. Users and Service Providers will be notified of any material changes to these Terms.

14.3. Continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms or the use of the Platform, please contact:

- Email: timetobookhelp@gmail.com

- Address: TimeToBook Sp. z o.o., ul. Świeradowska 47, 02-662 Warsaw, Poland

Please direct inquiries to the email address for a prompt response.

16. Final Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Matters not regulated by these Terms shall be governed by Polish law.