Terms and Conditions

Last updated: 23 July 2025

1. General Provisions

1.1. The TimeToBook Platform is operated by TIMETOBOOK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Świeradowska 47, 02-662 Warsaw, Poland, entered into the register of entrepreneurs of the National Court Register under KRS 0001172903, NIP5214117593, REGON 54173145000000.

1.2. TimeToBook is an online platform that enables businesses offering activities and experiences ("Service Providers") to list and promote their services, and allows individuals ("Users") to search for and book these services.

1.3. Acceptance of the Terms and Conditions occurs when an account is created on the Platform and the appropriate checkbox is selected in the registration form. Failure to accept prevents the use of the Platform.

2. Definitions

2.1. "Service Provider" means any business entity or individual who offers services through the Platform.

2.2. "User" means any individual who accesses the Platform to browse or book services.

2.3. "Services" – any offers made available by Service Providers through the Platform.

2.4. "Booking" means the reservation of a Service through the Platform.

3. Platform Services

3.1. TimeToBook is an online platform designed to facilitate the booking process for services provided by independent Service Providers. TimeToBook does not provide these services in its own name, but only offers technical tools enabling the presentation of offers, submission of bookings, and processing of payments.

3.2. TimeToBook is not a party to the agreements concluded between Service Providers and Users and bears no responsibility for their content, performance, quality, legality, or compliance with the User’s expectations. Service Providers operate fully independently and autonomously, bearing sole responsibility for service delivery and compliance with applicable regulations, including consumer protection laws.

3.3. TimeToBook does not verify the qualifications, licenses, permits, insurance, or accuracy of the information provided by Service Providers, unless otherwise stated in separate terms or cooperation policies. The User is responsible for reviewing the information regarding the Service Provider before making a booking.

3.4. TimeToBook acts solely as a technical intermediary, providing Platform functionalities that enable the conclusion of agreements and payment processing via external payment operators, including Stripe. TimeToBook does not mediate in the commercial terms agreed upon by the parties and is not responsible for their fulfillment.

TimeToBook does not accept payments in the legal sense — all payment processing and fund transfers are handled entirely via Stripe, which operates as an independent payment service provider. Users and Service Providers enter into a separate payment service agreement with Stripe. The Company does not store, hold, or manage Users’ funds.

3.5. Service Providers are obligated to comply with all applicable laws, in particular those concerning consumer protection, the right to submit complaints, and the right to withdraw from distance contracts in accordance with the Consumer Rights Act and the Civil Code. TimeToBook bears no responsibility for any failure by the Service Provider to fulfill these obligations.

3.6. For the avoidance of doubt, TimeToBook does not act as an attorney, agent, intermediary, or representative of Service Providers and is not involved in negotiating service terms. The Platform does not collect any commission on behalf of the User, but only technically supports payment and settlement processes.

3.7. TimeToBook charges a commission to Service Providers for each successfully completed booking. The detailed cooperation terms and commission structure are defined in the Partner Agreement.

4. Technical Requirements

4.1. Required Setup

To use the TimeToBook Platform are required:

- An internet-enabled device (e.g., computer, tablet, smartphone);

- An up-to-date web browser supporting JavaScript and cookies (e.g., Google Chrome, Mozilla Firefox, Safari);

- An active email address;

- Cookies enabled in the browser settings;

- An active phone number to allow contact related to service delivery.

4.2. Responsibility for Equipment

The User is fully responsible for ensuring that their equipment and software meet the above requirements. The Platform is not liable for improper functionality caused by the Service Provider's failure to meet these technical requirements.

5. User Registration and Account

5.1. To use certain features of the Platform, Users must register an account.

5.2. During registration, Users must provide accurate, current, and complete information.

5.3. Users are responsible for maintaining the confidentiality of their account credentials.

5.4. Users must immediately notify the Company of any unauthorized use of their account.

5.5. The User may delete their account independently via the account settings on the Platform. The technical condition for account deletion is the prior completion of all active bookings and the closure of any linked business applications (if applicable).

6. Service Provider Obligations

Service Providers must:

- Provide accurate and complete information about their Services

- Maintain up-to-date availability calendars

- Honor all confirmed bookings

- Comply with all applicable laws and regulations

- Obtain and maintain all necessary licenses, permits, and insurance required by applicable laws

- Ensure compliance with local safety regulations

- Maintain proper safety equipment and procedures

7. Pricing and Payments

7.1. All payments are processed online via the Stripe payment system. TimeToBook only provides the technical tool to initiate and manage payments; however, the transaction itself takes place directly between the User and the Service Provider. TimeToBook bears no responsibility for delays, errors, or other issues arising from the operation of the Stripe system, which is an independent payment service provider.

7.2. Pricing Structure:

- Service Providers set their own prices for services

- The Platform’s commission is charged solely to Service Providers and does not affect the price paid by Users

- Service Providers are responsible for including all applicable taxes in their service prices

7.3. Payment Process:

- Payment for the service will be automatically charged to the User 3 days prior to the start of the booked service.

- The Platform transfers the amount to the Service Provider after deducting the commission, as per the Partner Agreement.

- Refunds, if applicable, are processed by the Platform to the original payment method, in accordance with the rules specified in section 8.2

8. Cancellations and Refunds

8.1. Cancellation Policies:

- Each Service Provider sets their own cancellation policy, which is clearly displayed in the service description on the Platform

- Cancellation policies may include a free cancellation period. After this period, payments are non-refundable

8.2. Refund Process:

- Users are obliged to report any complaints regarding the service within 3 days of its performance by submitting a request to timetobookhelp@gmail.com. If a complaint is received within this period, the Platform may suspend payment to the Service Provider until the dispute is resolved.

- Complaints are forwarded to the relevant Service Provider within 2 business days. The Service Provider is required to respond within 3 business days. In the absence of a response, the Platform may consider the complaint justified based on the available information and proceed with a refund to the User. If the complaint is accepted, the funds are returned to the original payment method, and the payout to the Service Provider may be withheld until the complaint procedure is concluded.

- After 3 days from the performance of the service, the service is deemed duly performed, unless otherwise provided by law.

- Refunds are processed by the Platform to the original payment method within 10 business days of refund approval. A full or partial refund may be granted in case of non-performance of the service or its non-compliance with the offer, as determined by the Platform after reviewing the complaint.

- The Platform’s commission is non-refundable in case of cancellation by the User, unless the cancellation is due to the fault of the Service Provider or the Platform decides otherwise. In case of cancellation by the Service Provider or validation of the User’s complaint, the Platform may refund its commission in part or in full.

8.3. Force Majeure:

- Cancellation and refund policies in cases of force majeure are set by Service Providers.

- The Platform is not responsible for cancellations due to weather conditions, natural disasters, or other extraordinary circumstances.

- For Service Providers, detailed provisions regarding force majeure events, notification procedures, and liability limitations are set forth in Section force majere of the Partner Agreement.

- Users acknowledge that force majeure events may affect service delivery and agree that such circumstances shall be governed by the Service Provider's cancellation and refund policies.

8.4 Right of Withdrawal

In accordance with EU law, the right to withdraw from an agreement within 14 days does not apply to bookings of services related to events with a specific date or period, such as outdoor trips, camping, pursuant to Art. 38 pkt 12 of the Consumer Rights Act. These provisions also apply to individuals concluding an agreement in connection with their business activity, when the agreement is not of a professional nature for them.

9. Personal Data Protection

9.1. The Company processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

9.2. Personal data may be transferred to countries outside the European Economic Area (EEA) in accordance with appropriate safeguards as required by GDPR.

9.3. For detailed information about how we process your personal data, please refer to our Privacy Policy.

9.4. Service Providers are independent controllers of the personal data of Users that they receive in connection with the provision of services. Each Service Provider is obliged to comply with the provisions of the GDPR and to ensure that data processing is carried out in accordance with applicable law. TimeToBook bears no responsibility for the manner in which such data is processed by the Service Providers.

10. Intellectual Property

10.1. All intellectual property rights in the Platform are owned by the Company.

10.2. Users and Service Providers may not use, copy, or distribute any content from the Platform without prior written permission from the Company.

10.3. For Service Providers, detailed provisions regarding intellectual property rights, including content ownership, licenses granted to the Platform, and warranties, are set forth in Section intellectual property rights of the Partner Agreement.

11. Liability

11.1. The Company is not liable for:

- The quality or safety of Services provided

- Any direct interactions between Users and Service Providers

- Force majeure events affecting Service delivery

- Technical issues with the payment system

- The accuracy of Service Provider information

- The validity and compliance of the Service Provider’s licenses, permits, or insurance with applicable legal regulations.

- Cancellations or service changes by Service Providers

- Any direct or indirect damages resulting from the use of the Platform, unless they arose due to gross negligence or intentional misconduct by the Company in connection with the technical operation of the Platform

11.2. The Company's total liability shall be limited to the amount of commission received from the relevant booking.

11.3. In the event of a breach of this Terms and Conditions or a suspected unlawful activity, the Company reserves the right to:

- temporarily or permanently block the User’s or Service Provider’s Account,

- withhold payouts until the matter is clarified.

12. Prohibited Activities

Users and Service Providers are prohibited from:

- Providing false or misleading information on the Platform

- Violating any applicable laws or regulations

- Using the Platform for fraudulent or deceptive purposes

- Circumventing the Platform’s payment system by attempting to complete bookings or payments outside the Platform

- Posting harmful, offensive, or illegal content

- Engaging in any behavior that may harm the reputation of the Platform

13. Dispute Resolution

13.1. Pre-Litigation Process

Parties shall first attempt to resolve the dispute through negotiations.

A formal complaint procedure shall be followed before initiating legal action.

The response time for complaints is 30 calendar days.

13.2. Mediation

If disputes cannot be resolved through the complaint process, the parties may agree to mediation.

The mediator shall be selected by mutual agreement.

Mediation costs shall be shared equally by both parties.

13.3. Litigation

If mediation fails, the dispute shall be submitted to the courts.

Exclusive jurisdiction: Polish courts.

Governing law: Polish law.

13. Termination & Suspension

14.1. The Company reserves the right to suspend or terminate a User or Service Provider’s access to the Platform if they:

- Violate these Terms

- Engage in fraudulent or illegal activities

- Attempt to circumvent Platform fees

- Engage in behavior that damages the reputation of the Platform

14.2. The Company may, at its sole discretion, remove any content or listings that violate these Terms or applicable laws.

15. Modifications to the Terms

15.1. The Company reserves the right to modify these Terms at any time.

15.2. Users and Service Providers will be notified of any material changes to these Terms.

15.3. Continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

16. Contact Information

For any questions regarding these Terms or the use of the Platform, please contact:

- Email: timetobookhelp@gmail.com

- Address: TimeToBook sp. z o.o., ul. Świeradowska 47, 02-662 Warsaw, Poland

Please direct inquiries to the email address for a prompt response.

16. Final Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Matters not regulated by these Terms shall be governed by Polish law.